The promise
If it's not right, you don't pay.
That's the whole policy. Below is what it looks like in practice so you know exactly what to expect.
Notify within 7 days
Email a photo of the issue to hello@tidepress.com or text the shop. Seven days from pickup or delivery.
Free reprint OR full refund
Your choice. We don't argue. If a transfer didn't press clean, that's on us — pick which we make right.
Owner reviews every claim personally
Anthony reads every photo, every message. No call center, no ticket queue, no template replies.
Got a problem?
Reach Anthony directly. No tickets, no queue.
Most claims are resolved within the same business day.
Esta política también aplica en español. Llámanos o escríbenos por WhatsApp y te atendemos. Read about our quality testing →