Returns & Reprints
If we pressed it wrong, we make it right.
Custom-printed orders aren't returnable the way a stock item is, so here's exactly how our reprint policy works — what's covered, what isn't, and how to submit a claim.
What qualifies
- Misprints, registration errors, or cracked/peeling transfers from our press
- Wrong product shipped (wrong size, wrong quantity, wrong design)
- Damaged in transit (please send a photo of the package too)
- Color clearly outside the proof we approved with you
- Sheet length or piece count short of what was ordered
What's not covered
- Low-resolution or pixelated art — we file-check, but we print what's uploaded
- Customer-side application errors (wrong temp, time, or pressure)
- Normal color variation between monitor and printed fabric
- Garments you supplied that we printed on (we don't replace customer blanks)
- Change of mind after a sheet has been pressed
- Buyer's-remorse cancellations on jobs already in production
How to submit a claim
1. Photograph it
Clear photo on a flat, well-lit surface. Include a shot of the packing slip or order number.
2. Notify us within 7 days
Email hello@tidepress.com or text the shop. Seven days from pickup or delivery date.
3. Pick the fix
Free reprint OR full refund — your choice. Anthony reviews and approves the same business day in most cases.
Timeline
- Same business day: we review your claim and respond.
- 1–2 business days: reprint queued and pressed.
- Refunds: issued to the original payment method within 3–5 business days.
See the short version at the Reprint Guarantee page. Esta política también aplica en español.